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Privacy Policy at angkanet Explained Clearly

angkanet collects only the data we need to run your account, process deposits through DANA, OVO, GoPay and QRIS, and keep your transactions secure — no more, no…

No data selling — everDANA, OVO, GoPay & QRIS transaction privacyEncrypted account storageIndonesian data-handling standardsYou can request deletion at any time
angkanet Privacy Policy at angkanet Explained Clearly
PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team

If you have a question about how your personal data is used, want to update inaccurate information, or need to request a copy of the data…

Live Chat Open the chat widget in your account dashboard to raise a privacy query.
Email Privacy Request Send a written data-access or deletion request to our privacy inbox.
Account Settings Panel Navigate to Settings › Privacy in your account to download your stored profile data…
DATA HANDLING PRACTICES

Six Ways We Protect Your Information

Our data practices are built around transparency and minimal collection. From the moment you connect a payment method like GoPay or QRIS to the moment you close a…

Data Encryption

All personal data transmitted between your device and our servers uses TLS 1.3 encryption.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Layers

Two-factor verification is available for all accounts. If a login attempt comes from an unrecognised device or location, we send…

Retention Schedule

Transaction records tied to QRIS and GoPay payments are retained for 12 months from the date of the last transaction…

Third-Party Sharing

We share only the minimum necessary data with payment processors like OVO and DANA to complete transactions.

Your Right to Correction

You can request a correction to any inaccurate personal data we hold — phone number, linked wallet ID, or email…

Frequently Asked Privacy Questions

These are the questions we hear most often about how angkanet handles personal data, account information and payment privacy. If your question is not covered below, open live chat between 08:00 and 23:00 WIB and our team will respond with a direct, account-specific answer.

We collect your full name, email address, phone number, and the wallet identifiers you link — such as your DANA or OVO number. We also log your device type and IP address to protect your account from unauthorised access attempts.

No. We do not sell, rent or trade your personal data to any third party for advertising purposes. Data shared with payment processors like GoPay and QRIS is limited strictly to what is needed to complete your transaction and nothing more.

Profile data is retained for 90 days after you submit a closure request, then permanently deleted. Transaction logs linked to DANA, OVO, GoPay or QRIS payments are anonymised 12 months after your last transaction, in line with financial record requirements.

Yes. Navigate to Settings › Privacy in your account and use the 'Download My Data' option to receive a structured file of your profile, transaction history and stored preferences. Alternatively, email our privacy team and we will prepare it within three business days.

Submit a deletion request via the Account Settings panel or by emailing our privacy inbox. We acknowledge within 24 hours and complete the deletion within seven business days. Note that some transaction records may be retained where required by applicable financial regulations.

We use session cookies for login persistence and analytics cookies to measure page performance. You can manage non-essential cookie preferences in your browser settings. Disabling functional cookies may affect your ability to stay logged in or access your wallet.

Contact our privacy support team via live chat (08:00–23:00 WIB) or email for a formal complaint. We will open a case reference, investigate within five business days, and provide a written response detailing what we found and any corrective action taken.